Last Updated: 

25th October 2024

1. Introduction 

Modedu (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information when you interact with our website, mobile applications, and tutoring services. We aim to provide transparency about our practices so that you feel confident about how your personal information is managed.

By accessing or using Modedu’s services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect 

We collect different types of information to provide and improve our services. This information may be collected directly from you or through automated means when you use our website or engage with our platform.

2. 1 Personal Information

Personal information includes any data that can be used to identify or contact you. This may include:

• Full Name
• Email Address
• Phone Number
• Physical Address
• Payment Details (credit card information, billing address)
• Date of Birth (where relevant to student accounts)
• Student Performance Data (such as progress reports and exam results)

2.2 Usage Information

We collect information about how you interact with our services. This includes:

• IP Address
• Browser Type
• Device Type (desktop, tablet, mobile)
• Operating System
• Date and Time of Access
• Referring Website URLs
• Pages Viewed, Time Spent on Each Page
• Clickstream Data (links clicked, content interacted with)

2.3 Payment Information

Payment information, such as your credit card number and billing address, is collected when you purchase services or subscriptions through our website. All payment transactions are securely processed by third-party payment providers.

2.4 Student and Tutor Data

For students and tutors, we may also collect additional information specific to your tutoring sessions, including:

• Tutor-student interactions
• Student performance metrics
• Feedback from parents, students, and tutors
• Communications between students, tutors, and parents within our platform

2.5  Automatically Collected Data

We also use technologies such as cookies, log files, and web beacons to gather information automatically. This data helps us understand how you use our services and improves our platform’s performance and user experience.

3. How We Use Your Information 

We use the information we collect for various purposes related to delivering and improving our services. These purposes include:

3.1 Service Delivery

• Providing access to Modedu’s tutoring services, including setting up user accounts and managing subscriptions.
• Facilitating tutoring sessions between students and tutors.
• Managing payments, billing, and invoicing.

3.2 Enhancing User Experience

• Personalising your interactions with Modedu to improve your experience based on your preferences and usage behaviour.
• Monitoring and analysing usage trends to enhance the performance and functionality of our platform.

3.3 Communication

• Sending you important notifications, including account-related updates, payment confirmations, service announcements, and responses to your inquiries.
• Delivering promotional offers, newsletters, and service updates that may interest you. You can opt-out of promotional emails by following the unsubscribe instructions in those emails.

3.4 Data Analysis and Research

• Modedu is continuously developing new technology that uses customer data to improve the tutoring experience. This includes leveraging data analytics and machine learning models to:
  • Match students with suitable tutors.
  • Optimize learning pathways for students based on performance.
  • Offer tailored learning experiences for students, parents, and tutors.

3.5 Security and Fraud Prevention

• Monitoring and analsing activity to prevent fraudulent transactions and protect the security of your information.
• Implementing security measures to protect against unauthorized access or misuse of your personal information.

3.6 Legal and Compliance Purposes

• Complying with legal requirements, industry regulations, and contractual obligations.
• Addressing disputes or legal claims that may arise in relation to our services.

4. How we share your information

Modedu does not sell or rent your personal information. However, we may share your data under the following circumstances:

4.1 Service Providers

We work with trusted third-party vendors who help us provide our services, such as payment processors, cloud service providers, and IT support companies. These vendors are required to protect your information and can only use it for purposes necessary to perform their functions.

4.2 Business Transfers

In the event that Modedu undergoes a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets. We will notify you of any such transfer and provide you with an opportunity to opt-out before your data is subject to a different privacy policy.

4.3 Legal Obligations

We may share your information if required by law, regulation, legal process, or governmental request. This includes providing information in response to a subpoena, court order, or legal proceeding.

4.4 Protecting Rights and Safety

Modedu may disclose your personal information if we believe it is necessary to:

• Protect the rights, property, or safety of Modedu, its users, or others.
• Enforce our terms of service and policies.
• Investigate and prevent fraud or other illegal activities.

5. Data Security 

We implement a range of security measures to protect your personal information, including:

• Encryption: We use secure socket layer (SSL) encryption to protect sensitive data during transmission.
• Access Controls: Personal information is stored on secure servers, accessible only by authorized personnel.
• Security Audits: Regular reviews of our security practices and technologies are conducted to ensure data integrity.
• Payment Security: Payment data is processed by PCI-compliant third-party services to ensure the highest level of protection for your financial information.

While we strive to protect your information, no system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Cookies and Tracking Technologies 

We use cookies and similar technologies to collect information about your browsing behavior. Cookies help us:

• Recognize your device and browser.
• Store your preferences for future visits.
• Measure and analyze usage trends and marketing effectiveness.

You can control or disable cookies through your browser settings, although this may affect your ability to use certain features of our website.

7. Personal Data Processed for the Following Purposes

• Advertising: We may use the following services to serve targeted ads:
  • Google Ads Conversion Tracking: Personal Data: Trackers, Usage Data
• Analytics: We use the following services to analyse website usage.
  • Google Analytics 4 – Personal Data: Number of Users, Session Statistics, Trackers, Usage Data
• Re-marketing and Behavioural Targeting: We use re-marketing services to display personalised ads:
  • Google Ads Remarketing – Personal Data: Trackers, Usage Data
  •  

Opting Out of Interest-Based Advertising

You can control or opt-out of interest-based advertising through your browser settings, or by visiting the Google Ads Settings page. Additionally, you may learn more about how to opt out of personalized advertising through the Cookie Policy section of this document.

8. Your Rights 

You have several rights regarding the personal information we hold about you. These include:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If your personal information is inaccurate or incomplete, you have the right to request corrections.
• Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have.
• Data Portability: In certain situations, you may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise these rights, please contact us at info@modedu.com.au.

9. Children’s Privacy 

Modedu’s services are intended for users over the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe that a child under 13 has provided us with personal data, please contact us immediately, and we will take appropriate steps to remove that information.

10. International Data Transfer

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your own. However, Modedu takes steps to ensure that any data transferred across borders is protected under appropriate safeguards, in accordance with applicable laws.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services. Please be aware that we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before engaging with them.

12. Changes to This Privacy Policy

Modedu reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date. We will notify you via email or through our website for significant changes. Your continued use of our services after any changes indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@modedu.com.au
Address: Sydney, NSW, Australia

By using Modedu’s services, you agree to the terms of this Privacy Policy.