Modedu Subscription Service Terms and Conditions

Welcome to Modedu, where we are committed to providing unparalleled educational support tailored to your needs. Before embarking on your journey with us, please carefully review the following terms and conditions governing your subscription to our services.

1. Subscription Activation and Account Creation: To access your complimentary trial and continue with our lessons, you must create an account on our website through Tutorbird. During this process you will be prompted to select a trial date, subject , package and subscription start date. You will also need to join our discord server that way you can engage with our tutors and community hub. This is where your child will have access to 24/7 subject support. 

2. Subscription Continuation and Billing: Following the trial period, billing will commence upon the selected subscription start date and package selected. Customers upon signing up will need to commit to a minimum of 12 weeks; however, should you find our services unsatisfactory, termination of your account and subscription is permissible with one week’s notice. It is noteworthy that our customer retention rate is exceptionally high, underscoring our dedication to customer satisfaction.

3. Flexible Subscription Management: We understand the importance of flexibility in your journey with Modedu. Therefore, should you require holiday breaks, we offer the option to pause your subscription for up to two weeks. Additionally, any missed lessons will be credited back to your account, provided you maintain an active subscription.

4. Payment Options: We provide two convenient payment options for your subscription: a 12-week upfront payment or a weekly direct debit deduction. Please be aware that for direct debit payments, a 3% surcharge, facilitated by our payment portal Stripe, will apply.

At Modedu, we prioritize the trust and satisfaction of our customers. Our commitment to fostering a strong relationship with you is reflected in our dedication to delivering high-quality educational services and accommodating your individual needs. Thank you for choosing Modedu as your educational partner.

For any inquiries or assistance, please contact our customer support team at info@modedu.com.au.

By subscribing to Modedu’s services, you agree to abide by these terms and conditions.